Serrialu develops its business plan based on the continuous improvement of its internal processes. To this end, it establishes a set of principles, assumed as a Quality Policy, aiming to provide sustainable business relationships, which stand out for their mutual benefit, achieving the satisfaction and expectations of its Customers, Employees, Suppliers, Business Partners and other interested parties.
In this way, Serrialu Management is committed to:
- Obtaining a high level of satisfaction amongst clients, identifying and delivering their demands and always trying to exceed their expectations;
- Ensuring the necessary resources, while optimizing the existing ones, and managing their processes with a view to continuously improving the company and the efficiency of the quality management system performance;
- Promoting awareness and staff training, ensuring a work environment where each staff member can maximize their potential;
- Establishing mutually beneficial relationships with suppliers, bearing in mind that the success of any business includes the creation and recognition of the added value made available to customers, without neglecting institutional relationships;
- Maintaining an adequate and effective o Quality Management System, implemented and managed according to the ISO 9001 norm.
By assuming and communicating this policy statement internally - but also to third parties - Serrialu is committed to generating value, relying on a competent and motivated team that is capable of answering the growing demands of internal and external markets.